Channel 1 · AI voice
Have the agent call a borrower
Passed as params {{ paramsHint }} — reference them in the agent prompt in Hamsa.
{{ webState }}
Recent AI calls
{{ hamsaEmpty }}
Channel 2 · WhatsApp
Send, then talk back
Thread · from the webhook
{{ m.text }}
{{ m.meta }}
{{ waEmpty }}
Channel 3 · Telephony
Scripted call, or ring and bridge to the agent
{{ twNote }}
Recent Twilio calls
{{ c.to }} · {{ c.when }}
{{ c.status }}
{{ c.direction }} · {{ c.dur }}
{{ twEmpty }}